Exchange policies

All the details to make your exchange or return:

In case of exchange: you will receive a voucher for the full value of the products, no minimum purchase amount is required and you can exchange for any Bele Vita Shop product, including adding other items and paying only the difference. If you have any questions, please do not hesitate to contact us

Email: contact@belevitashop.com.


In case of return: the value of the products will be refunded to your credit card and to your current account in case of payment by Pix or boleto.

Please note:
- When the package is returned and, if it passes the analyses (validation to certify that the product has not been used and/or has defects), we will refund it within 30 working days (return) or we will send you your purchase voucher within 7 working days (exchange);
- Once you have requested an exchange (voucher), it is no longer possible to convert it into a return (refund). So pay close attention to the following steps:

How to send the package:

Click on the link: Email: contact@belevitashop.com
To continue, you must enter your order number, which is: EK-XXXXXX and your registered email address.
Please wait for our team to respond to you via email. We usually respond the same day.
Upon your return, you will receive the reverse postal code for shipping the product.
Bring the product to the post office following the instructions below.
For everything to work, it is important that the product is

- be well packaged. If you cannot send it in its original packaging, use any other brown paper packaging, without advertising;
- is in perfect condition and/or shows no signs of use;
- is not damaged;
- It has all the original labels.

Shipping Methods:
Postcode - Reverse post (free)

The delivery must take place within 7 calendar days (so that the generated code does not expire). It will be sent directly to the email address associated with the purchase. Remember:
- Shipping costs are free;
- The return period is determined by the Post Office. You will receive the tracking code at the time of shipment;
- You can track your order with the tracking code you receive through the Post Office tracking system (https://rastreamento.correios.com.br).

For more information on refund times, please see our refund policy.

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